General questions

How can you offer such low prices?

LolSkinStore uses different RP incomes. The first and most important is imported RP, which is cheaper due to variations in local currency. Our second source of income is the promotional coins we obtain thanks to partnering programs with external companies.
Additionally, we have great players who often win tournaments. We use their prize RPs in our service.

Is LolSkinStore safe?

Of course! Our website uses strict security protocols from the moment you enter and make your payment. Our standards also ensure that all RPs from our suppliers are legally obtained. LolSkinStore will only work with legally obtained RP that meets both our legal and ethical standards.

Moreover, there is no risk for you since you will only be receiving a gift.

Do you need to access my account to deliver the items?

Not at all! We only need your nickname so we can add you to our friend list. Once you confirm it and the required time* has passed you will receive the items you ordered as if they were gifts!

*Less than 48 hours in 95% of the orders

How does your warranty work?

We offer a lifetime warranty that covers the disappearance of any items you have purchased at LolSkinStore. The warranty is tied to your League of Legends summoner name, so it is not transferable.

In the improbable event that you need to make use of it, we will kindly ask you to share your account with us so that we can make sure the items have disappeared and that it is not a bug. If the items are gone, we will replace them within 48 hours—that simple.

Please note that if you refuse to share your account with us, you will not be able to claim your warranty.

If you want to be the first person to claim your warranty, you can contact us here (DISCLAIMERThere are no rewards for being the first person to claim the warranty!)

Can I gift someone the items they want?

Yes! On the details form, right before payment, enter the summoner name of the person you want to receive the gift. You can also add a custom message that will show before opening the gift. Finally, make sure they accept the friend request they will receive on their account!

General Terms and Conditions

When you purchase at LolSkinStore, you agree to the terms shown below. These terms apply globally. If any item has special conditions, they will always be displayed in the description section of the given item.

  • Our company LolSkinStore is in no way related or affiliated with Riot Games.
  • We abide by Riot Games’ gift policy, available here.
  • LolSkinStore will not issue any refunds upon request. The only refunds we issue are those considered ‘force majeure’, which occur when, due to causes related to our logistics, we cannot guarantee delivery of the order within a reasonable time. Causes related to client’s actions will not be taken as force majeure. e.g. account banning, not being able to accept our friend request, etc.
  • If you need to claim the warranty, you will be required to authorize us to enter your account so that we can review the veracity of your allegations. If you do not allow us, you will not be able to claim the warranty.
  • If you place an order with more than ten items (orb packs and other packs count as one item), we will deliver your order within several days. The final delivery time will always depend on the workload at the time and the number of items you have ordered. We will always keep you informed about estimates via email.
  • We cannot deliver to accounts that are currently banned. If this is your case, please wait to be unbanned before ordering from our store.
  • LolSkinStore reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time.

About our items

Which items can I buy at LolSkinStore?

As a general rule, you can always buy the following items:

  • Champions (choose its RP cost and specify which one you want in the checkout process) – added to your inventory.
  • Skins (choose its RP cost and specify which one you want in the checkout process. Needs to be available in the League of Legends shop. Those offered in ‘Your Shop’ as special offers are not eligible for this service.) – added to your inventory.
  • Hextech Chests
  • Masterwork Chests
  • Hextech Keys
  • Hextech Chest + Keys packs
  • Masterwork Chest + Keys packs
  • Little Legends Rare Eggs
  • Mystery Skins – will add random permanent skins to your inventory (no need of essence to make them permanent).
  • Premium Mystery Skins – will add random +975 RP permanent skins to your inventory (no need of essence to make them permanent).
  • Mystery Champions – will add random permanent champions to your inventory (no need of essence to make them permanent).
  • Vision wards – added to your inventory.
  • Rune pages – added to your inventory.
  • Summoner icons – added to your inventory.

Which items are not available to buy?

These are all the items you can’t buy in our shop.

  • Legacy, prestige or victorious skins
  • Little Legends (rare eggs can be bought).
  • Chromas
  • Seasonal Passes
  • Clash tickets
  • Any type of bundles
  • Emotes
  • Eternals
  • Arena skins
  • Boosts

About the payment

How can I pay for the items?

We are currently accepting PayPal and Mastercard, Visa, Maestro & American Express cards.

If you want to pay with any other goods, please contact us, and we will consider it.

We will accept more payment methods in the future.

I've made the payment, what now?

We will send you an email containing the order information, as well as a friend request that you will have to confirm as soon as possible. Then you have to wait until you receive your order.

Remember that we always send detailed instructions to your email, so if you don’t know what to do, check your email.

After the payment

How long will it take for my order to be delivered?

As a general rule, your order will take around 36 hours to be delivered. The delivery time extends to more than 48 hours in less than 5% of orders. If we are unable to deliver your order within 96 hours, we will refund any undelivered items.

It's been over two days since my order is being processed. What's going on?

We usually process orders within 36 hours, but on some occasions and due to high demand, orders may be delayed up to an exceptional limit of 96 hours.

If your order takes longer than usual, we will send you an email informing you of the current situation and when we expect to be able to deliver it. If we are unable to deliver your order within 96 hours, we will refund any undelivered items.

If you need any information about your order, please contact us indicating your order number, and we will be pleased to help you.

I want a refund

Unfortunately, and due to the nature of the sale, we cannot issue refunds upon request. The only returns we issue are those caused by force majeure, which occur when, due to our logistics, we are unable to deliver the order within a reasonable time frame.

I made a mistake when writing down my order details! Help!

If you have entered the items you want incorrectly, make sure you do not accept our friend request and contact us as soon as possible.

Send us your corrected order information and don’t forget to attach your order number so that we can make the change immediately. Please make sure everything is correct before sending it, as we can only change it once. We will make the change and submit your corrected order information back to you.

Due to security reasons, we cannot change the summoner name associated with an order. We can correct minor typographical errors, so if you’ve made a mistake while typing your summoner name in one or two letters, we’ll be happy to help.

Any more questions? Contact us now!